Frequently asked questions

How do I.....

Registration related questions

Property (PIC) related questions

Beehive (HIN) related questions

Registration related questions

Confirm the renewal of my registration

  1. From your Profile page, on the left hand side menu click Registrations.
  2. The Biosecurity Entity Registrations page is displayed. If you have any registrations requiring renewal confirmation, they will be displayed in the Confirm registration renewal table. Any unconfirmed registrations that have an expiry date within the next 42 days will display in this table.
  3. Click on the Action Arrow ▼ to the right of the registration you wish to be renewed and select Confirm registration renewal.
  4. You will then be guided through the process to confirm the renewal of your Registrable Biosecurity Entity by reviewing the details currently held by the Department in relation to your registration, and updating where applicable.
  5. If you a have a Commercial Primary Producer Status - you will also be required to make payment for your registration using Commonwealth Banks secure BPoint payment portal.
  6. Once your registration has been confirmed, within 24 hours you will be automatically sent a tax receipt (if applicable).

Apply for deregistration/ cancellation of my registration?

  1. From your Profile page, on the left hand side menu click Registrations.
  2. The Biosecurity Entity Registrations page is displayed with all current registrations you are associated to displayed in the Active Registrations table.
  3. Click on the Action Arrow ▼ to the right of the registration you wish to deregister/ cancel and select Cancel registration.
  4. The Deregistration Application page is displayed.
  5. Complete all necessary details, including those marked with a mandatory field indicator (*) and click Submit.
  6. The Successful Submission page will be displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

Add/ remove stock from my registration?

Add

  1. From your Profile page, on the left hand side menu click Registrations.
  2. The Biosecurity Entity Registrations page is displayed with all current registrations you are associated to displayed in the Active Registrations table.
  3. Click on the Action Arrow ▼ to the right of the registration you wish to add designated animals too and select Livestock, horses and birds
  4. The Livestock, horses and birds page is displayed.
  5. Click Add a new species.
  6. The Add a new species page is displayed.
    1. Scenario 1 - Adding animals to a PIC not already attached to your registration
      1. If you are adding animals to a PIC not already associated to your registration, select No from Are you adding a new species to a PIC already associated to your RBE?
      2. You will be prompted to lodge an Application for new location and to proceed click here.
      3. The Property Search page will be displayed.
      4. To search for your property in our system, please enter either the PIC Number or a Lot on Plan number and click Search property.
        1. Scenario 1.1 - If your property IS already in our system
          1. You will be presented with the matching PIC number and PIC LGA.
          2. Complete each of the required sections.
            • PIC Details
            • Your Property Role Details (if applicable)
            • Supporting Documents (if applicable)
            • Livestock, horses and birds
            • Applicant Declaration
          3. Once completed, you can click Finalise and Submit Application.
          4. Successful Submission page will be displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

        1. Scenario 1.2 – If your property ISN’T already in our system
          1. An error message will be displayed advising that no matches were found in our system.
          2. Click I want to add a new property.
          3. As no matching property was found, you will have to enter the details required to create one including:
            • PIC Details
            • Access Address
            • Lot on Plan
            • Your Property Role Details (if applicable)
            • Property Contacts (if applicable)
            • Supporting Documents (if applicable)
            • Livestock, horses and birds
            • Applicant Declaration
          4. Once completed, you can click Finalise and Submit Application.
          5. Successful Submission page will be displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

    1. Scenario 2 - Adding animals to a PIC already attached to your registration
      1. If you are adding animals to a PIC already associated to your registration, select Yes from Are you adding a new species to a PIC already associated to your RBE?
      2. Select the PIC you want to add the animals to using the PIC drop down list.
      3. Select the species of animal you want to add by clicking the magnifying glass on the Species drop down list.
      4. The Lookup records dialog box will open. Click once on the type of species you wish to add to select, and then click Select.
      5. The Production Type and Enterprise drop down lists will display. As per step 3, use the magnifying glass to select values for both Production Type and Enterprise.
      6. Capture the approximate number of animals you want to add in the Estimated Number field and click Submit.
      7. The Successful Submission page will be displayed. Please allow up to 15 minutes for your changes to reflect in the portal.

Remove

  1. From your Profile' page, on the left hand side menu click Registrations.
  2. The Biosecurity Entity Registrations page is displayed with all current registrations you are associated to displayed in the Active Registrations table.
  3. Click on the Action Arrow ▼to the right of the registration you wish to add designated animals too and select Livestock, horses and birds.
  4. The Livestock, horses and birds page is displayed.
  5. Click on the Action Arrow ▼ to the right of the designated animals record you wish to remove and select Remove a species.
  6. The Remove a species page is displayed. Please note - records can only be added/ removed as of today’s date via the online portal.
  7. Click Submit.
  8. The Successful Submission page will be displayed. Please allow up to 15 minutes for your changes to reflect in the portal.

Update my stock numbers?

  1. From your Profile page, on the left hand side menu click Registrations.
  2. The Biosecurity Entity Registrations page is displayed with all current registrations you are associated to displayed in the Active Registrations table.
  3. Click on the Action Arrow ▼ to the right of the registration you wish to add designated animals too and select Livestock, horses and birds.
  4. The Livestock, horses and birds page is displayed.
  5. Click on the Action Arrow ▼ to the right of the designated animals’ record you wish to update and select Update number of animals.
  6. The Update number of animals’ page is displayed. Please note - only the total number of animals can be updated for a record. To change a Species or Production type, please Remove and then Add a new record.
  7. Update the approximate number of animals using the Estimated Number field.
  8. Click Submit.
  9. The Successful Submission page will be displayed. Please allow up to 15 minutes for your changes to reflect in the portal.

Remove a person from my registration?

Please note – Only ‘Organisation Contact’ registration role types can be added or removed via the portal.

  1. From your Profile page, on the left hand side menu click Registrations.
  2. The Biosecurity Entity Registrations page is displayed with all current registrations you are associated to displayed in the Active Registrations table.
  3. Click on the Action Arrow ▼ to the right of the registration you wish to remove a person from and click Manage Registration Roles.
  4. The Registration Roles page is displayed.
  5. Click on the Action Arrow ▼ to the right of the person whom you wish to remove from the registration (please note – only customers with an RBE role of ‘Organisation Contact’ can be removed via the portal).

Remove a PIC from my registration?

Please note – only persons with a current RBE role will be able to remove a PIC from a registration.

  1. From your Profile page, on the left hand side click Registrations.
  2. The Biosecurity Entity Registrations page is displayed with all current registrations you are associated to displayed in the Active Registrations table.
  3. Click on the Action Arrow ▼ to the right of the registration you wish to remove the PIC from and click Livestock, horses and birds.
  4. The Livestock, horses and birds page is displayed.
  5. Against the Species/PIC record you want to remove, click on the Action Arrow ▼ to the right of the record and click Remove a species.
  6. The Remove a species page is displayed.
  7. Click Submit.
  8. The Successful Submission page will be displayed. Please allow up to 15 minutes for your changes to reflect in the portal.

Property related questions

Request NLIS order form?

Please note - only persons with either a current Land Owner or Authorised User role to the selected Property (PIC) will be able to submit a request using the online portal.

  1. From your Profile page, on the left hand side menu click NLIS order form.
  2. The NLIS Order Form page is displayed.
  3. From the PIC drop down list, select the property you want to request the NLIS Order Form for.
  4. Click Submit.
  5. The Successful Submission page will be displayed. Please allow up to 15 minutes for your form to be sent to your email.

Add/ remove my PICs lot on plan information?

Please note - only persons with a current Land Owner role to the selected Property (PIC) will be able to submit a request using the online portal

  1. From your Profile page, on the left hand side menu click Properties (PICs).
  2. The Properties (PICs) page is displayed with all current properties you are associated to.
  3. Click on the Action Arrow ▼ to the right of the Property (PIC) you want to add/ remove a lot on plan to and click Lot on Plans.
  4. The Lot on Plans page is displayed.
    1. Scenario 1 - Add Lot on Plan
      1. If you want to add a lot on plan, click Add Lot on Plan.
      2. The Add Lot on Plan page is displayed.
      3. Complete all necessary details, including those marked with a mandatory field indicator (*) and click Submit. Please note - records can only be added/ removed as of today’s date via the online portal.
      4. The Successful Submission page is displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

    1. Scenario 2 – Remove Lot on Plan
      1. If you want to remove a lot on plan, click on the Action Arrow ▼ to the right of the Lot on Plan you want to remove a lot on plan to and click Remove Lot on Plan.
      2. The Remove Lot on Plan page is displayed.
      3. Click Submit. Please note - records can only be added/ removed as of today’s date via the online portal.
      4. The Successful Submission page is displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

Add/ remove my PICs site access address information?

Please note - only persons with a current Land Owner role to the selected Property (PIC) will be able to submit a request using the online portal.

  1. From your Profile page, on the left hand side menu click Properties (PICs).
  2. The Properties (PICs) page is displayed with all current properties you are associated to.
  3. Click on the Action Arrow ▼ to the right of the Property (PIC) you want to add/ remove the site access address for and click Access Addresses.
  4. The Site Access Addresses page is displayed.
    1. Scenario 1 – Add Site Access Address
      1. If you want to add a new site access address, click Add Site Access Address.
      2. The Add Site Access Address page is displayed.
      3. Complete all necessary details, including those marked with a mandatory field indicator (*).

If your address can not be found by the automatic search in the Address field, click the Could not find my address checkbox to enable your address details to be manually entered.

Once all required details have been captured, click Submit.

Please note - records can only be added/ removed as of today’s date via the online portal.

      1. The Successful Submission page is displayed. Please allow up to 15 minutes for your changes to reflect in the portal.
    2. Scenario 2 – Remove Site Access Address
      1. If you want to remove an existing site access address, click the Action Arrow ▼next to the address you want to remove and select Remove Site Access Address.
      2. The Remove Site Access Address page is displayed.
      3. Check the details over to make sure this is the address you want to remove and click Submit.

Please note - records can only be added/ removed as of today’s date via the online portal.

      1. The Successful Submission page is displayed. Please allow up to 15 minutes for your changes to reflect in the portal.

Add/ remove an Authorized User/ Land Owner/ Occupier or Contact to my PIC?

Please note - only persons with a current Land Owner role to the selected Property (PIC) will be able to submit a request using the online portal.

  1. From your Profile page, on the left hand side menu click Properties (PICs).
  2. The Properties (PICs) page is displayed with all current properties you are associated to.
  3. Click on the Action Arrow ▼ to the right of the Property (PIC) you want to add/ remove a person’s property role for and click Property Roles.
  4. The Property Roles page is displayed.
    1. Scenario 1 –Add a new role to an existing property contact
      1. Click Add roles to existing contact
      2. The Add roles to existing contact page is displayed
      3. Select the contact you want to add the new role to from by the Customer drop down list.
      4. Select the role you want to assign to that contact
        • Land owner
        • Authorised user
        • Occupier
        • Agistee
        • Contact person
      5. Click Submit
      6. The Successful Submission page is displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

    1. Scenario 2 –Add a new contact with a new role
      1. Click Add a new contact.
      2. The Add new property contact page is displayed.
      3. Complete the required details in the following sections:
        • Customer Details
        • Contact Details
        • Address Details
        • Role Details
      4. Click Submit.
      5. The Successful Submission page is displayed.

Please allow up to 10 business days for your changes to reflect in the portal, as your request will require assessment and approval from a Biosecurity Inspector before any changes are made.

Beehive related questions

Update my beehive operation type?

  1. From your Profile page, on the left hand side menu click Beehives (HINs).
  2. The Beehives (HINs) page is displayed with any beehives you are associated to.
  3. Click on the Action Arrow ▼ to the right of the Beehive (HIN) you want to update the details for and click Update Beehive Details.
  4. The Update Beehive Details page is displayed.
  5. Select the appropriate checkbox/es relating to your operation type. Choice available include:
    1. Hobbyist
    2. Honey producer
    3. Queen bee breeder
    4. Equipment supplier
    5. Pollination
    6. Packer
    7. Research
  6. Click Submit.
  7. The Successful Submission page will be displayed. Please allow up to 15 minutes for your changes to reflect in the portal.

Add/ remove sites where my hives are located?

  1. From your Profile page, on the left hand side menu click Beehives (HINs).
  2. The Beehives (HINs) page is displayed with any beehives you are associated to.
  3. Click on the Action Arrow ▼ to the right of the Beehive (HIN) you want to update the site details for and click Manage Apiary Sites.
  4. The Apiary Site Locations page is displayed.
    1. Scenario 1 – Add Apiary Site
      1. If you want to add a new apiary site, click Add Apiary Site.
      2. The Add Apiary Site page is displayed.
      3. Complete all necessary details, including those marked with a mandatory field indicator (*).

If your address can not be found by the automatic search in the Address field, click the Could not find my address checkbox to enable your address details to be manually entered.

Please note - records can only be added/ removed as of today’s date via the online portal.

      1. Once all required details have been captured, click Submit.
      2. The Successful Submission page is displayed. Please allow up to 15 minutes for your changes to reflect in the portal.
    2. Scenario 2 – Remove Apiary Site
      1. If you want to remove an existing apiary site, click the Action Arrow ▼next to the address you want to remove and select Remove Apiary Site.
      2. The Remove Apiary Site page is displayed.
      3. Check the details over to make sure this is the address you want to remove and click Submit.

Please note - records can only be added/ removed as of today’s date via the online portal.

      1. The Successful Submission page is displayed. Please allow up to 15 minutes for your changes to reflect in the portal.